what is the return policy for columbia sportswear

At Columbia Sportswear, we want our customers to be completely satisfied with their purchases. We understand that sometimes, items just don't work out or may not meet expectations. Thats why we offer a return policy to ensure that our customers can shop with confidence. In this article, we will discuss everything you need to know about Columbia Sportswear's return policy.

Understanding Columbia Sportswear's Return Policy

Our return policy states that customers have up to 60 days from the date of purchase to return any items that are in their original condition with tags attached. We accept returns for a full refund or exchange. However, the shipping cost for the first return is free for eligible purchases, but the shipping cost for any subsequent returns will be deducted from the refund.

Eligible Returns

Here are some guidelines to follow when returning items to Columbia Sportswear:

1. The item must be in its original condition with tags attached.

2. The original packaging, including the packing materials and any accessories, must be included.

3. Items that have been worn, washed, or altered cannot be returned.

4. Custom orders cannot be returned or exchanged unless they are defective.

5. We do not accept any returns from products that were purchased through third-party retailers.

6. Items purchased in-store or on Columbia.com can only be returned to the same location where it was originally purchased.

Processing Your Return

Once we receive your returned item, we will process your refund or exchange within 10 business days. Refunds will be issued to the original form of payment that was used to make the purchase. If you made your purchase with a gift card or merchandise credit, we will issue a new one with the same value as the returned item.

Exchanges

If you choose to exchange an item, we will send out the new item once we have received the original item. The shipping fee for the exchanged item will be free, but if you choose to exchange again, the shipping fee will be deducted from the refund.

Final Sale Items

Final sale items cannot be returned or exchanged. These items are clearly marked as 'final sale' on our website or in-store. Please make sure to carefully review the details and sizing information before making your final sale purchase.

International Returns

International customers can return items following the same guidelines as domestic customers. However, international shipping fees for returns will not be covered by Columbia Sportswear. All international orders are final sale, but if you find yourself with issues after receiving a package, please contact us for support.

Conclusion

At Columbia Sportswear, we strive to provide our customers with the best shopping experience possible. Our return policy is just one way we can help ensure that our customers are completely satisfied with their purchases. If you have any questions about our policy, feel free to contact our customer service team, and we will do our best to assist you.